Hugs® Infant Protection Has Reached End of Support: What Hospitals Should Do Next

Updated on: June 2026

As of August 2024, Hugs® LonWorks® systems are no longer available for new orders or manufacturer support, making it important for healthcare facilities still using these systems to evaluate replacement options. The two key dates are:

• January 1, 2024
  • Orders will stop for Hugs® tags.
• August 1, 2024
  • No new orders for Hugs® LonWorks will be available.
  • Healthcare facilities will not be able to receive service or support for these products.

For those in need of updating their infant protection systems, now is the perfect time to ensure the safety of your young patients is maintained. Here are several features to look for when choosing an infant protection system:

1. 1. Real-time alerts Ensuring your baby's safety is essential, and with a reliable infant protection system you can be sure that any concern will be addressed quickly. Real-time alerts are an integral part of the Cuddles Pulse infant protection system. And, when the tag is not in an alarm state, it sends out a signal every 1.5 seconds to check in. If seven signals are missed in a row, your staff will be notified and the floor can be locked down in just 15 seconds. That's up to 90 seconds earlier than the competition. This proactive stance towards your baby's well-being provides unparalleled protection that conventional methods cannot match up to, allowing you to both ensure and guarantee safety for your little one wherever they go.
   2. Comfortable bands Comfort is key. As hospital administrators, you want the little ones at your facility to not only be safe and secure, but also comfortable. That's why Cuddles Pulse has designed an innovative solution that includes a soft, stretchable band on the infant’s ankle, allowing the tag to never touch the baby's sensitive skin. Our tags also self-adjust to weight loss that happens postpartum. Other tags have to be adjusted multiple times and can cause an increased chance of false alarms. This not only keeps the baby safe from harm but also helps to reduce any discomfort they may experience while wearing the protection system.
   3. Software that works even when your network doesn’t With any technology, power outrages and network failures can happen. Make sure your infant protection system has the capabilities to reduce downtime. Accutech's Cuddles Pulse is an independent system using a combination of wired and wireless technologies to stay operational even when your network goes down. Hospital staff can process admissions and discharges without any external software and without worrying about dead spots or latency in generating alarms. This technology allows you to rest assured knowing the infants at your hospital are protected and accounted for at all times.
   4. Integration with your current systems The ultimate goal of your healthcare facility is to create a unique and seamless network that can provide comprehensive monitoring, alerts, and security to run smoothly. Make sure your infant protection system fits perfectly with your existing technology. The Cuddles Pulse system is designed to easily integrate with wired and wireless nurse call systems, paging, access control, and CCTV systems, providing a complete solution for any infant protection setup.
   5. Ongoing support Any efficient infant protection system needs to be backed by consistent and reliable customer support. All Accutech systems, including Cuddles Pulse, come with free 24/7/365 phone and remote desktop support, ensuring that you have access to expert assistance whenever you need it. Furthermore, our extensive network of local dealers is always available to provide on-ground service and support. We firmly believe in providing world-class support for all our customers.

Click here to see the comparison between Hugs and Cuddles Pulse.

Planning Your Infant Protection System Upgrade

Replacing an infant protection system involves more than installing new hardware. A successful transition should minimize disruption to patient care while ensuring staff remain confident using the new technology.

When evaluating replacement options, hospitals should consider:

• Installation planning to avoid disrupting maternity and NICU operations.
• Staff training so caregivers understand new workflows and alarm procedures.
• Integration with existing systems, including access control, nurse call, and video surveillance.
• Long-term product support to ensure software updates, replacement parts, and technical assistance remain available.
• Future scalability so the system can adapt as your facility grows or security needs evolve.

Planning ahead helps healthcare facilities transition to a modern infant protection solution while maintaining continuous security for patients, staff, and families.

When it comes to the safety and security of the infants in your care, there is no room for compromise. That is why choosing the right infant protection system is critical. Accutech's Cuddles Pulse system offers industry-leading technology features that ensure a high level of safety and security for infants. Our team understands the importance of protecting the most vulnerable patients, and therefore, we have designed our system with the most advanced technology to guarantee maximum safety and security. By choosing Accutech's Cuddles Pulse infant protection system, you are providing the highest level of protection for the infants in your care.

Contact Accutech Security today to start your upgrade to Cuddles Pulse Infant Protection System.